Terms of Service

Last updated: May 5, 2026

Welcome to I Am My Guide, operated by Lua Haus Inc. (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store (the “Services”).

Our store is hosted on Shopify, which enables us to provide our Services to you.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our Services.

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

 

1. About Us

Lua Haus Inc., operating under the brand I Am My Guide, is a Toronto-based ecommerce business offering spiritually inspired illustrated products.

Our products include notebooks, journals, bookmarks, keychains, magnets, prints, and other printed items featuring metaphysical and symbolic themes such as angels, Orishas, dragons, nature spirits, Lemurian concepts, radiesthesia, and sacred geometry.

 

 

2. Print-on-Demand Products

Our products are made through a print-on-demand model.

This means:

  • Products are created after an order is placed

  • We do not hold inventory

  • We do not manufacture products ourselves

We work with third-party production and fulfillment partners, including Printify, who print, package, and ship your order.

By placing an order, you acknowledge that necessary order information (such as your name, shipping address, and order details) will be shared with these partners to fulfill and deliver your purchase.

Because products are made to order, our return policy is limited. Please review our Returns & Refunds Policy before purchasing.

 

 

3. AI-Assisted Artwork

Our artwork is created through a designer-led, AI-assisted process.

Concept, direction, and final curation are human-driven. AI tools may be used to assist in generating base visuals, which are then refined and finalized by us.

All final artwork is selected and prepared by us for use in our products.

 

 

4. Nature of Products

Our products are spiritually inspired and may reference concepts such as guidance, protection, energy, elevation, devotion, and other metaphysical or symbolic themes.

These descriptions reflect the artistic and symbolic nature of our work.

We do not guarantee any specific outcome (spiritual, emotional, physical, financial, or otherwise) from the use of our products.

Our products are not medical, psychological, legal, financial, or professional advice, nor are they substitutes for such services.

 

 

5. Orders

You are responsible for providing accurate and complete information when placing an order.

Please review your order carefully before submitting it.

Orders may enter production shortly after purchase, and we may not be able to cancel or modify them once processing has begun.

 

 

6. Pricing and Payment

Prices are displayed in the currency shown on our website and may change at any time.

Payment must be completed before an order is processed.

Payments are handled securely by third-party payment providers. We do not store full payment card details.

You are responsible for any applicable taxes, duties, customs fees, or import charges.

 

 

7. Product Images and Variations

We strive to display product images and colours accurately.

However, variations may occur due to:

  • Screen and device differences

  • Printing processes

  • Materials and production methods

Minor differences in colour, placement, or finish are not considered defects.

 

 

8. Shipping

Shipping times vary depending on production, location, carriers, and other external factors.

Delivery estimates are not guaranteed unless explicitly stated.

Please refer to our Shipping Policy for details.

 

 

9. Returns, Refunds, and Replacements

Because our products are made to order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size or colour selection

  • Personal preference

If your item arrives damaged, defective, or incorrect, contact us and we will review your case. We may offer a replacement or refund where appropriate.

Please refer to our Returns & Refunds Policy for full details.

 

 

10. Incorrect Shipping Information

You are responsible for providing an accurate shipping address.

If an order is affected by incorrect or incomplete information, we will attempt to assist but cannot guarantee refunds or replacements.

 

 

11. Third-Party Services

We rely on third-party services to operate our business, including:

  • Shopify (store platform and infrastructure)

  • Payment processors

  • Print-on-demand fulfillment partners (e.g., Printify)

  • Shipping carriers

  • Analytics and marketing tools, which may include advertising and personalization services

Certain functionality, data processing, and analytics features are provided through Shopify and may involve processing of data by Shopify in accordance with its own policies.

Certain services may also involve data processing outside of your jurisdiction, as described in our Privacy Policy.

We are not responsible for delays, errors, or service interruptions caused by third-party providers, but we will make reasonable efforts to assist you when issues arise.

 

 

12. Intellectual Property

All artwork, designs, content, branding, and materials on our website are owned by or licensed to us.

You may not copy, reproduce, distribute, or use our materials without our written permission.

Purchasing a product does not transfer ownership of intellectual property rights.

 

 

13. Personal Use

Our products are intended for personal use unless otherwise stated.

Commercial use, resale, or reproduction is not permitted without our written consent.

 

 

14. Prohibited Uses

You agree not to use our Services for unlawful, harmful, fraudulent, or unauthorized purposes.

You may not interfere with the operation or security of our website.

 

 

15. Errors and Availability

We may correct errors in pricing, descriptions, or availability at any time.

We reserve the right to cancel or refuse orders if necessary.

Products may be modified or discontinued without notice.

 

 

16. Limitation of Liability

To the fullest extent permitted by law, Lua Haus Inc. is not liable for indirect, incidental, or consequential damages arising from your use of our Services or products.

Our total liability for any claim related to an order will not exceed the amount paid for that order.

Nothing in these Terms limits rights that cannot be limited under applicable law.

 

 

17. Indemnification

You agree to indemnify and hold Lua Haus Inc. harmless from claims, damages, or losses arising from your misuse of the Services or violation of these Terms.

 

 

18. Governing Law

These Terms are governed by the laws of Ontario and the applicable laws of Canada.

 

 

19. Changes to These Terms

We may update these Terms at any time.

Changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Services constitutes acceptance of those changes.

 

 

20. Contact Us

If you have questions about these Terms, contact us at:

Lua Haus Inc.
Email: support@lua.haus